Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, the “Platform”).
1. Information We Collect
We may collect the following types of information:
Personal Information
When you register, book tests, or contact us, we may collect:
- Full name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- Address/Location
- Health-related booking information
- Payment-related details (processed securely by third-party providers)
Health-Related Information
To provide better services, we may collect:
- Prescription uploads
- Selected lab tests
- Medical history (if provided)
- Test reports / lab reports
- Treatment or diagnostic records
Lab / Partner Information
For registered laboratories, clinics, or hospitals, we may collect:
- Business name
- Business address
- Contact details
- Certifications / licenses
- Pricing and service details
- Banking / payout information
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- App usage data
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Book and manage appointments
- Connect users with nearby labs and healthcare providers
- Process payments and transactions
- Provide test reports and history tracking
- Improve user experience and platform performance
- Send notifications, reminders, and updates
- Verify labs and healthcare providers
- Prevent fraud and unauthorized access
- Comply with legal obligations
3. Sharing of Information
We may share your information with:
Partner Labs / Hospitals / Clinics
To process bookings, tests, and provide services.
Service Providers
Third-party vendors such as:
- Payment gateways
- Hosting providers
- Analytics providers
- SMS / Email service providers
c) Legal Authorities
When required by law or to protect our rights.
d) Business Transfers
In case of merger, acquisition, or asset sale.
We do not sell your personal information to third parties.
4. Data Security
We implement reasonable technical and organizational security measures to protect your data, including:
- SSL encryption
- Secure cloud hosting
- Access restrictions
- Regular monitoring and backups
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve functionality
- Save preferences
- Analyze traffic and usage patterns
- Personalize content and offers
6. Data Retention
We retain your data for as long as necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Withdraw consent
- Request data portability
- Restrict or object to processing
8. Third-Party Services
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
Examples include:
- Payment gateways
- Google Login / OAuth
- External healthcare providers
9. Children's Privacy
Our services are not intended for children under 18 without parental/guardian consent.
We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.